FAQs

 

1.) What types of products does Fetchly offer?

Fetchly specializes in a curated selection of innovative pet products designed to enhance the lives of both pets and their owners. Our offerings include multifunctional items such as portable water bottles for pets and automatic paw cleaners, aimed at making pet care more convenient and enjoyable.

2.) How can I ensure the quality of the products I purchase?

At Fetchly, we prioritize quality by sourcing products that meet high standards of functionality and durability. Each product undergoes rigorous testing to ensure it meets our quality criteria, providing you with reliable solutions for your pet care needs.

3.) What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To initiate a return, please contact us at fetchlyusa@gmail.com. Certain items, such as perishable goods and personalized products, are non-returnable.

4.) How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

5.) Do you offer exchanges for products?

Yes, we facilitate exchanges by recommending that customers return the item they wish to exchange. Once the return is accepted, you can make a separate purchase for the new item. This process ensures you receive the correct product efficiently.

6.) What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

7.) Are there any exceptions to your return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.

8.) What if I am located in the European Union?

Customers in the European Union have the right to cancel or return their order within 14 days for any reason, provided the item is in its original condition and packaging. Please ensure you have the receipt or proof of purchase when initiating a return.